At Rio Holiday, it is our policy to be transparent and fair. We don’t like unpleasant surprises and we don’t wish for our guests to be unpleasantly surprised. All transactions with Rio Holiday are governed by the following terms and conditions. A copy of these terms and conditions is included in your confirmation email.
If there are any questions about any of these policies, please ask us via email before your reservation or arrival or ask your Hospitality Manager after your arrival.
You should read and understand all our terms and conditions, but we list the most important considerations first.
PAYMENT TERMS: All reservations are pending until we receive full payment, and you receive a confirmation email from us. The payment will be requested in your Confirmation Pending email. We are a small and exclusive hotel with only 10 guest rooms, and we cannot offer last-minute cancellations or refunds for no shows (see CANCELLATIONS below). Standard reservations may not be cancelled or refunded less than 15 days prior to arrival. If you accidentally make a reservation with us, you may cancel within 24 hours of making the reservation provided that your arrival time is not within 24 hours. If you make a reservation through one of our online travel agency partners, you must follow the cancellation and refund rules of that organization.
In Brazil, it is common for rates to be advertised that are separated from required taxes and even service charges. We have been forced to adopt this practice because of the pervasive use of search engines to compare prices for hotels. A 5% room tax (VAT) and 10.5% service are also charged with your reservation. Because of this service charge, tipping our Rio Holiday staff is neither required nor encouraged during your stay.
TRIP INSURANCE: We recommend the purchase of travel insurance to cover the cost of your flights and room reservations. An international trip usually requires flight connections. People’s plans change due to emergencies, illness, personal choice, and even government edicts. Please choose a plan that covers your likely costs if you must change your travel plans within 14 days of arrival.
CANCELLATION: If you choose a refundable reservation, it may be cancelled 15 days or more prior to arrival and you are entitled to a full refund. If you cancel 14 days or less prior to arrival, you will not receive a refund, but you will be eligible for our second chance plan if you cancel prior to the day of arrival. If you choose one of our money-saving non-refundable rates, you may not receive reimbursement whenever you cancel; however, you will be eligible for our second chance plan if you cancel prior to your day of arrival.
TRANSFER: You may transfer your reservation to another party at your discretion provided they meet all the requirements listed under Guest Restrictions below. You are responsible for collecting any funds required directly from them.
NO-SHOW: A no-show is when we are expecting you to arrive on a certain day and you have not notified us about a cancellation. In this case, all funds are not refundable, and you are not eligible for our second chance program. A special case is a flight delay where you are not able to contact us because you are in transit.
FLIGHT DELAY: If you miss your flight or connection and cannot arrive as expected, we will work with you to extend your stay if our reservation calendar permits. However, Rio Holiday cannot guarantee that a room will be available and cannot reimburse guests for missed days.
SECOND CHANCE: If you are not able to use your reservation for the dates arranged and if you have notified us prior to your day of arrival, you are able to reschedule your stay with us for arrival up to six months after your date of cancellation. This can be done only once without charge. Note that this cannot be done if you have been compensated by a travel insurance plan.
HEALTH CHECK: At check-in, you will be subject to a non-invasive temperature check. If you are exhibiting a fever, you will not be allowed to check-in. In this specific case, all prepaid funds will be returned to you regardless of the type of ticket purchased.
OTHER CHARGES: On arrival, you will be required to present a credit card to cover extra expenses and charges that you may generate while staying with Rio Holiday. Examples are food and beverage (except the complimentary sparkling wine breakfast), tours, tour guides, transportation, excursions, gift shop, and any other miscellaneous services or fees paid by Rio Holiday on behalf of the Guest. Rio Holiday will place a USD $400 hold on your credit card at check-in. We reserve the right to request a payment on the account whenever the Guest’s bill for extra charges exceeds USD $400. Such payment may be made via cash or credit card. Acceptable currencies are US Dollars, Brazilian Reals, or Euros.
GUEST RESTRICTIONS: All guests must be 18 years of age or older. We love kids, but we want to offer an adult atmosphere at our hotel. We might make a rare exception, so contact us if this is an issue for you.
Pets or service animals are not allowed. This is not a problem for most of our guests because they will be arriving by air from another country. The difficulties of importing a pet or service animal into Brazil and then repatriating it to your home country are very high.
AFTER CHECKIN: Our property is subject to Brazilian law and regulations. All guests must register and show their passport. Brazilian residents do not need a passport, but will be required to show a photo ID.
Guests shall at all times show respect for other guests, personal property, staff, local wildlife, and local plant life. You may be asked to leave if you violate Brazilian law, or if you are a nuisance or a danger to other guests or property. We want everyone to have a good time, but there are limits. This is just common sense. If you are ejected for one of these reasons, the remainder of your prepaid stay will not be refunded.
Our hotel is a drug-free property. Recreational drugs are not legal in Brazil, and we ask our guests to obey all Brazilian laws.
In accordance with Brazilian health laws, Rio Holiday is a smoke-free hotel. Smoking, vaping, e-cigarettes, or any similar devices are permitted only in outside designated areas. Any smoking in the rooms or lingering smoking odors in rooms will result in a disappointed look and a USD $400 room cleaning fee.
Rio Holiday staff are onsite 24 hours a day and 7 days per week. Check-in is at 2:00 PM. Checkout is at 12:00 PM. If you arrive at the hotel prior to these times and your room is not yet ready, we will store your bags and you will be invited to relax by the pool or in our bistro. We will make every effort to accommodate early check-ins or late checkouts as our reservation calendar permits.
We want you to have a great time when you are here. But if things get too crazy, we go by the old-school rule of ‘you break it, you buy it’ and property damages or missing items will be charged to your credit card at replacement value. Non-disposable items, such as bathrobes and linens, are made available for your use during your stay. They are not free for the taking and will be added to your bill if missing on checkout.
Visitors to your guest room or to our common areas are allowed, but only under certain conditions. Guest room visitors must be registered. Rio Holiday reserves the right to prohibit a visitor from entering our facility should our staff determine that the presence of this person represents a risk to security or will adversely affect our ambiance or policies. You will be charged for an overnight visitor if you have paid for a single room. You are responsible for all charges generated or damage caused by your visitor.
We serve alcoholic beverages in our bars, bistro, and wine salon. We ask that you do not consume externally purchased beverages in the common areas of the hotel. However, there is no restriction on your outside purchase of any beverages or food to be consumed in your room.
Keys will be provided at check-in. Failure to return any keys at checkout will result in a USD $200 service charge added to your bill.
Our hotel is located on a hill and does not have convenient parking. Some street parking may be available, but most of our guests will arrive by air and will not have a car. We do not recommend that visitors attempt to drive while in Rio. We can arrange all types of ground transportation for you prior to or after arrival.
Our swimming pool is open from 10:00 AM to 9:00 PM daily. We do not have a lifeguard and you swim at your own risk. Common sense prevails here. Guests should not swim alone when others are not nearby and should never swim while intoxicated. Only acrylic or plastic glassware is permitted on the pool deck.
PRIVACY: We do not sell or otherwise distribute the personal information that we receive from our guests. Security cameras are used throughout the premises, and anyone on our property may be recorded. Cameras are not located in private areas like guest rooms and bathrooms. Feeds from these cameras are only internal and made available to Rio Holiday personnel and security contractors. They are not published on the internet. Some feeds may be visible by guests while staying with us.
TIPPING: At Rio Holiday, we share profits with our employees, which includes the service charge that is paid with your reservation. Because of this, tipping our Rio Holiday staff is neither required nor encouraged during your stay. Cash is generally not used at the hotel except when settling your bill at the front desk. Excursion and other third-party providers are not a part of our staff, and you may tip them if you so desire.
