At Rio Holiday, it is our general policy to be transparent and fair. We don’t like unpleasant surprises and we don’t wish for our guests to be unpleasantly surprised. All transactions with Rio Holiday are governed by the following terms and conditions.
Prior to Booking
There is a minimum 3-night stay required. During Carnaval and New Years, the minimum stay is 7 nights.
All guests must be 18 years of age or older. We love kids, but we want to maintain an adult atmosphere at our hotel. We might make a rare exception, so contact us if this is an issue for you.
Pets or service animals are not allowed. This is not a problem for most of our guests because they will be arriving by air from another country. The difficulties of importing a pet or service animal into Brazil and then repatriating it to your home country are very high.
At present, all of our Guest Suites are accessed by stairs. We have indicated in the room description the floor level of each suite. We plan to add an elevator in the near future.
IMPORTANT: In accordance with Decree 49894 of December 1, 2021, all guests are required to show proof of vaccination against Covid-19.
Payments and Cancellations
Full payment is required for a reservation. We are a small hotel with only 10 guest rooms, and we cannot offer last minute cancellations or refunds for no-shows. Reservations may not be cancelled or refunded less than 30 days prior to arrival.
If you make a reservation through one of our consolidators such as Booking.com, Expedia, etc., you must follow the cancellation and refund rules of that organization.
We strongly recommend the purchase of travel insurance to cover the cost of your flights and room reservations. An international trip usually requires flight connections. People’s plans change due to emergencies, illness, personal choice, and even government edicts. Please choose a plan that covers your likely costs if you must change your travel plans within 30 days of arrival.
If you miss your flight or connection and cannot arrive as expected, we will work with you to extend your stay if our reservation calendar permits. However, Rio Holiday cannot guarantee that a room will be available and cannot reimburse guests for missed days.
In Brazil, it is common for rates to be advertised that are separated from required taxes and even service charges. We have been forced to adopt this practice because of the pervasive use of search engines to compare prices for hotels. A 5% room tax (VAT) and a 10% service are also charged with your reservation. Because of this service charge, tipping of our Rio Holiday staff is neither required nor encouraged during your stay. Cash is generally not used at the hotel except when settling your bill at the front desk. (Excursion providers are not a part of our staff and you may tip them if you so desire).
On arrival, you will be required to present a credit card to cover extra expenses and charges that you may generate while staying with Rio Holiday. Examples are food and beverage (except the complimentary sparkling breakfast), tours, tour guides, transportation, excursions, and gift shop. Also included are any other miscellaneous services or fees paid by Rio Holiday on behalf of the Guest. Rio Holiday reserves the right to request a payment on the account whenever the Guest’s bill for extra charges exceeds USD $400. Such payment may be made via cash or credit card. Acceptable currencies are US Dollars, Brazilian Reals, or Euros.
Upon Arrival
Our property is subject to Brazilian law and regulations. All guests must register and show their passport. Brazilian residents do not need a passport, but will be required to show a photo ID.
Guests shall at all times show respect for other guests, personal property, staff, local wildlife, and local plant life. You may be asked to leave if you violate Brazilian law, or if you are a nuisance or a danger to other guests or property. We want everyone to have a good time, but there are limits. This is just common sense. If you are ejected for one of these reasons, the remainder of your prepaid stay will not be refunded.
The Mirante de Guanabara is a drug free property. Recreational drugs are not legal in Brazil, and we ask our guests to obey all Brazilian laws.
Smoking or vaping is permitted only outside and in designated zones.
Visitors to your guest room or to our common areas are allowed, but only under certain conditions. Guest room visitors must be registered. Rio Holiday reserves the right to prohibit a visitor from entering our facility should our staff determine that the presence of this person represents a risk to security or will adversely affect our ambiance or policies. You will be charged for an overnight visitor if you have paid for a single room. You are responsible for all charges generated or damage caused by your visitor.
